FAQ

To register at RealPrize Casino, choose the sign-up option on the site, enter your basic details, and complete the required verification steps. Make sure your information matches your real identity (name, address, date of birth), because you’ll need it later for prize redemptions. After registration, phone verification is required—especially if you want to receive the no-deposit sign-up bonus. Once verified, you can jump into games using Gold Coins (GC) for fun play, and Sweeps Coins (SC) where available for prize-eligible play under the platform’s rules. If you ever get stuck during registration, try refreshing the page, switching browsers, or disabling aggressive ad blockers/VPNs that can interfere with verification prompts.

RealPrize Casino is available in the USA, but access can vary by state. As of the most restrictive recent 2026 data, RealPrize is not available in: Arizona, Arkansas, California, Connecticut, Delaware, Georgia, Idaho, Kentucky, Louisiana, Michigan, Montana, Mississippi, Nebraska, Nevada, New Jersey, New York, North Dakota, Ohio, Pennsylvania, Tennessee, Utah, Washington, and West Virginia. Because availability can change, the most accurate result is what the site shows when you try to register or log in from your location. If you’re traveling, keep in mind that your state at the time of access may affect gameplay and promotions.

RealPrize offers a No Deposit Welcome Bonus that awards 100,000 Gold Coins + 2 Sweeps Coins. There’s no purchase required. The key requirement is that it activates automatically after you register and complete phone verification. Sweeps Coins typically require a 1x playthrough (one-time play) before they can become redeemable. Once you’ve played through your SC at least once, your eligible balance can move toward redemption status according to the site’s rules. Also note: Sweeps Coins may expire after 60 days of inactivity, so it’s smart to log in and play regularly if you’re building toward redemption.

At RealPrize, the main playthrough rule you’ll see is simple: Sweeps Coins generally have a 1x playthrough requirement. That means if you receive 10 SC from a bonus, you typically need to play 10 SC total before those SC (and any eligible winnings tied to that play) can shift toward “redeemable” status. In most cases, slot and table gameplay contributes 100% toward that 1x requirement unless a specific promotion or contest rule says otherwise. Gold Coins are for fun play; Sweeps Coins are the ones associated with prize redemptions (where permitted). If you’re ever unsure, check the promo terms shown in your account at the time the bonus is credited.

The First Purchase Discount is a welcome package that can award up to 625,000 Gold Coins + 125 Free Sweeps Coins + 1,250 VIP Points (package options may vary). This offer is manual opt-in—meaning you choose it in the coin store when making your first purchase. Common options include: Option A: 350,000 GC + 70 Free SC + 700 VIP Points (around $35) Option B: 575,000 GC + 105 Free SC + 1,000 VIP Points. Free Sweeps Coins typically carry a 1x playthrough requirement. Once you pick your package and the transaction is approved, bonuses are usually credited instantly so you can start playing right away.

The Daily Login Reward is a recurring bonus you can claim every 24 hours. It typically starts at 5,000 Gold Coins + 0.30 Sweeps Coins per day, and it can increase based on VIP tier—up to 20,000 GC + 4 SC for Black Tier. To get it, log in and click “Claim” when the daily bonus prompt appears. Miss a day and you may lose momentum, so consistency matters if you want your SC balance to grow over time. Remember: Sweeps Coins may expire after 60 days of inactivity, so logging in isn’t just about rewards—it also helps keep your account active.

RealPrize’s Refer-A-Friend program can award up to 200,000 Gold Coins + 70 Sweeps Coins per qualified referral. Your friend must sign up using your unique referral link, and the referee typically needs to make a qualifying purchase for the referral to count. Sweeps Coins earned through referrals usually follow the same 1x playthrough rule before becoming redeemable. If you plan to refer multiple friends, keep everything clean and compliant: one person, one account—duplicate or linked accounts can lead to forfeited bonuses and bans.

RealPrize supports several popular payment methods, including ACH, Bank Transfer, Visa, MasterCard, and PayPal. Available options can depend on your location and your bank/payment provider’s rules. If a deposit fails, the most common fixes are: confirm your billing details match your payment method, try a different method (for example, switch from card to ACH), contact your bank/payment provider about authorization blocks, disable VPN/proxy services that may trigger security checks. For payment specifics and any limits tied to your account, you can also check the cashier section after logging in.

Before you can redeem prizes, you’ll need to complete identity verification (KYC). Once verified and eligible, redemptions follow platform rules and limits. Key limits and thresholds include: minimum redemption: 100 Sweeps Coins for cash prizes ($100 value) and 45 Sweeps Coins for gift cards, daily maximum redemption: up to 10,000 Sweeps Coins (equivalent to $10,000 USD) per day, Florida rule: residents may be capped at $5,000 per spin or play. Redemption timelines can vary depending on verification status, payment rails, and review processes. If your redemption is pending, it’s usually a documentation or eligibility check—not a sign that something is wrong.

KYC (Know Your Customer) helps keep accounts protected, prevents fraud, and ensures redemptions go to the right person. RealPrize requires phone verification to access certain offers (including the no-deposit sign-up bonus), and full identity verification before any prize redemption. Typical KYC requests may include: a government-issued photo ID, proof of address (such as a recent utility bill or bank statement), payment method verification in certain situations. Submit clear, unedited images and make sure your account details match your documents. Mismatches and blurry uploads are the most common reasons verification takes longer than expected.

Yes—RealPrize Casino is designed to work on modern phones and tablets. For the best experience, use an up-to-date browser (Chrome, Safari, or Firefox), keep your operating system current, and avoid running heavy background apps during gameplay. If a game freezes or won’t load on mobile, try clearing your browser cache, switching from cellular to Wi‑Fi (or vice versa), and turning off any content blockers that might interrupt game scripts.

RealPrize Casino features a strong lineup of online casino titles, with software from Booming Games, Iconic21, Kalamba Games, NetEnt, Playson, Red Tiger Gaming, Relax Gaming, and Swintt. Game availability can rotate over time, and certain titles may be restricted based on your location. If you don’t see a specific game you played before, it may be temporarily unavailable or moved as the lobby updates.

If you hit glitches—loading loops, login errors, stuck spins, or missing balance updates—start with the quick fixes: refresh the page and restart your browser, clear cache/cookies, try a different browser or device, turn off VPN/proxy and aggressive ad blockers, check your internet stability. If the issue continues, contact support with specifics: device type, browser, time of issue, and screenshots if possible. The more detail you provide, the faster the resolution.

RealPrize offers multiple support options, including FAQ help, live chat, and email. For account-specific questions (verification, payments, redemptions), live chat is usually the quickest route. You can also email support at support@realprize.com. When you reach out, include your account email/username and a clear summary of the issue. If it’s a payment or redemption question, add the date, amount, and method used to speed things up.

Responsible play matters. Use breaks, set personal limits, and treat gameplay as entertainment first—especially when using Sweeps Coins. If you feel your play is getting out of control, pause and reach out for help. On the security side, RealPrize uses verification, account controls, and standard protections to reduce fraud and protect personal data. One important rule: keep only one account. Multiple accounts can trigger security actions, bonus forfeiture, and account restrictions.